How does a face recognition system work?

It is the era of multi-factor authentication, biometrics and wearable technology today with your face acting as your digital ID to authenticate your identity online. However, have you ever wondered how a face recognition system works and whether there are any challenges or not?

It is not a new technology

If you thought face recognition system is an absolutely fresh technology, you are sadly mistaken. Although, it has been only recently that the technology has managed to grab headlines. In fact, it was way back in the 1960s when the first experiments with this technology were done. However, at that time, the researches that were bring carried out were kept under the wraps.

On the other hand, the technique behind the software today is dominated by automatic systems, mathematical concepts and is supported by sophisticated and highly advanced computer power. Back then, the early versions required a great deal of human input because they were semi-automated. No one could believe in their wildest imagination that just 50 years down the line, the face recogntion software’s will be such a huge rage especially from the angle of security. The system today is being increasingly used by the government, security professionals and the police. It is also being deployed as a major consumer benefit like picking up,a person on a camera and even to keep a device password protected.

It is still an evolving technology

Although the technology is definitely commonplace now, its association with the face recognition system has just got started. It will take quite some time for it to reach the peak. For instance, IT giant Microsoft has deployed a face recognition solution to authenticate its Windows 10 operating system. Even Apple seems to be exploring new ways for its IOS users so that they will be able to share their pictures with their ‘tagged’ friends. On the other hand both Google and Facebook are using the technology so that their users can locate photos of themselves and tag friends respectively,

The Asian superpowers are not lagging far behind in this respect. Professors in China have made claims of creating the first such ATM in the world that works of the principle of face recognition. Meanwhile, around thirty churches located in various parts of the world are using a software called ‘Churchix’ to know who are attending, German researchers have been working to develop a highly advanced face recognition technology, which can function in the dark. These examples are strong indications that the face recognition solutions have a really bright future in the coming years.

Today’s scenario

The recent years have seen the technology being mainly deployed on street corners, airports and other public areas. The use of this technology is relatively simple There is a video camera, which fathers image. These images are subsequently entered into a high-end video surveillance system, which a manual worker monitors. The manual worker then takes out the picture of an individual and tries to match with all those people whose images are available in the existing database. The system uses a computer algorithm to identify a person by measuring specific facial features such as the width of the person’s nose or the gap between two eyes.

Having said so, even today, the procedure is not that straightforward or simple, There are many video cameras that are able to record images only at an extremely low resolution. As a result, proper identification can be quite a tough task. You need to look out for a good video surveillance system that have a high tolerance level for pictures taken at various angles, and changes in facial expressions and light.

The good news is that there have been some encouraging developments in the space. The migration from 2D to three dimensional image processing is a major booster for improving identification.

Ways In Which Faulty Queue Management Hurts Retail

Out of the best 10 encounters where individuals have to queue, the retail checkout lines were the second most frustrating just behind waiting at the Hospital, as indicated by NCR Corp. Retail organizations regularly have an incredible customer activity, however, don’t know how to exploit it. The absence of a line administration framework prompts a terrible client encounter. Without a line administration framework, retail organizations neglect to transform guests into clients.It’s not simply the waiting time that is so disappointing. It’s the experience of remaining in line. In an efficient line administration system, your emphasis is not on decreasing the holdup time as much as it’s on enhancing your client’s understanding while at the same time remaining in a line. By disregarding the client’s involvement, you’re taking a bet.

Do high-quality queue management services ? iF not, it could be a bigger problem than you think.

Decreased Staff Satisfaction

61% of clients said that they felt the staff in retail locations concentrated more on checking things than they did on their satisfaction, as per an examination by Harris Poll for Digimarc. Your staff is feeling surged. They’re focused on attempting to bring down the length of the line. Rather than concentrating on the client looking at, they’re centered around acting as fast as could be expected under the circumstances.

As your representatives get more worried, there are two things that can happen:

They’ll stop, compelling you to locate a reasonable substitution;

They’ll take their disappointment out on the client, pulverizing your store’s notoriety.

Preparing deals groups, offering consistent breaks, and concentrating more on the client’s understanding while at the same time holding up in line will take a gigantic weight off your representative’s shoulders.

Also Control systems like lift access control systems are trending in Banking and retail sectors.

Loss In Actual Sales

Do your lines scare your clients when they stroll in your store? You’re presumably losing a larger number of offers than you understand.

Clients rush to make a snap judgment about the amount they’ll be burdened by shopping in your store. On the off chance that all they see is a long line, they’re presumably going to abstain from holding up by maintaining a strategic distance from your store by and large.

Shortening your lines, effective line control systems (or possibly influencing your lines to look shorter) is a simple fix to this issue.

Change the way individuals line up

Move your cash wrap stations around the store

Offer versatile checkout choices so your client never observes a line

Content your clients when it’s their swing to go into the fitting room.

These are altogether simple approaches to diminish the presence of lines and lift your deals.

Restricting Impulse Buys

When you don’t have an appropriate arrangement to engage your client while she’s holding up in line, you’ll lose something other than great representatives and deals you’ll lose an open door.

Clients love to have a comment while holding up in a line. That is the place hasty purchases happen. A client is exhausted while holding up, so she occupies herself with another potential thing she can add to her shopping basket. Upgrading your store for hasty purchases will enable you to enhance fulfillment and lift your deals.

Failure Of Turning Guests Into Clients

It will cost your business five times more to pull in another client than it does to keep your current clients upbeat, Gartner found in an investigation. An absence of rehash business is more than a mistake it’s costing you cash.

At the point when your clients are disappointed by at least one poor encounters standing and waiting in lines, they’re less inclined to come back to your store. At the point when your purchaser is out with a gathering of companions, she will probably express her awful experience, costing you considerably more business. It’s a noteworthy hazard consuming your primary concern.

How do you begin the process of finding a competent queue management company

You may decide to get the services of a company for your business especially for your queue management needs. But how to go about the task is a big question because the process of choosing a competent company should be smooth and hassle-free. Not only that, you must make a perfect choice as well. Before you go about the task, you should know the advantages of hiring such a company.

An ideal company should ideally be well-established in the industry, not just for one products but for the whole range of products it offers. Its products should also be well received. Lastly, it should be constantly innovating and seeking new updates to its current inventory.

One such company is ATT Systems, who is renowned in the industry for their Queue Management Software used in waiting rooms of many institutions. Their queue solutions are also compatible with third-party software, and this flexibility allows for a wide range of integration. If you are looking for a reliable vendor, they are a good option to begin with.

Next, here are some pointers to consider when choosing your vendor.

Security aspect

1. Remember that you should afford utmost importance to the security aspect for running your business smoothly and successfully. As in every other field, there may be stiff competition in the field in which you operate also. Hence, you should ensure that your data, the important documents of your business and the papers that describe your plans do not fall into wrong hands. If your competitors come to know of your strategies, they may try to acquire the right type of ammunition for their arsenal for out-smarting you. By getting a good security and queue management system installed for your business, you can keep the wrong people who are waiting to steal your secrets at bay.

Customer service

2. Your aim is to succeed in your business but for accomplishing this aim, you should serve your customers in the right manner and on time. This means that your customer service efforts should be immaculate. Remember that customers hate squandering of their time. They are not ready to wait indefinitely for having your services. If you delay offering your services or making deliveries of the orders placed by your customers, they will not hesitate to switch loyalties. That is the reason you are advised to put in place a good queue management system so your customers get the services they need on time. Since these customers will have a fair idea as to when they will get their services, they can make their plans suitably.

Quality Services

On the face of it, it may look that the process of choosing a provider of security and queue management services is the same as the process of finding providers of other services. But in reality, looking for a provider of security services is different in the sense that these services are vital for safeguarding your operations and also for ensuring that your journey towards achieving your business goal is smooth. This means that your research should be through a different lens.

In most of your researches, you will proceed with an economical angle in your mind. But the emphasis should be more on the logical angle when you look for a provider of queue management and security services. The idea should be to have 100% protection for your business.

This means your focus should only be on the quality of the services you expect to have from the provider. The only way is to check the track records of the providers you are considering. You must choose only that provider the track record of whom is absolutely flawless and COMPLETELY satisfactory.


When you use a good vendor, positive customer experience will result. Krill Tsernov writes:

Let’s imagine a doctor’s office that has a doctor for every single need a visitor could have—remember, we’re using our imagination.

Well, thanks to the office’s QMS systems, the front-end workers know exactly why each patient has arrived at their office.

For example, Mary Sue needs an ENT for a perpetual sinus infection, while Sean MacGyver can’t stop going to the bathroom and needs a Urologist.

QMS makes it simple to quickly match both Mary Sue and Sean with the doctors that best suit their purposes for visiting that day. Once doctors are free to take a new patient, the queue system pings, alerting the receptionist to send the next patient to them.

Read more here.

Customer experience is the invisible push or pull force that will affect your business directly. With the spread of social media, one prominent bad experience is all it takes to garner negative PR for your company. However, that is not the only danger you need to look out for.

If you encounter a bad vendor, they can not only cause you immediate inconvenience, but also harm your operations in the long run, if you need even more effort to recover your operations back to normal for your clients.

Roger A. Grimes writes:

“Often times it isn’t the patch management software’s fault — it’s the managers. They only patch some items, but miss the most popular targets, such as Java, Adobe Reader, Flash, and more. Or they don’t patch in a timely fashion. Or they don’t follow up on why some percentage of their population doesn’t take the latest applied patch, so there’s always a vulnerable portion of users. Even in the best cases, getting patches out to the masses takes days to weeks, while the latest malware spreads across the Internet in minutes or hours.” Read more here.


In conclusion, choosing an operator needs to be done with proper research, and not just from cost-saving, ‘integratedness’ or ‘what everyone uses’. Your business may have specific needs that a specific solution, so do identify that to your vendor. A good vendor should place service first before profits. When you meet such a vendor, you should seriously consider them.

After choosing a vendor, put them to the test and evaluate their performance by reviewing the customer experience from your customers. If the system is easy to use, user-friendly, and makes processes more efficient, then this is a vendor worth building a good relationship with.


Top Myths Debunked About Integrated Security Systems

It is unfortunate but a bitter fact that the world is not becoming a safer place at all like it used to be, whenever you switch on your television set or pick up any newspaper or even hear the news on your radio, you are bombarded with a series of talk about murders, robberies, home invasions, break-ins and many other crimes that are bring committed against property and people.

But what is surprising that even though there are sophisticated and highly useful integrated security systems solutions available even when with the iris recognition system , many people do not think it important to use them. They would rather give plenty of excuses for not getting them installed and most of their explanations have a link to the myths or misconceptions about these systems. Get yourself familiar with some of the most common myths related to integrity security systems.

Myth 1: Security system is not required since I have coverage. Moreover, I stay in a safe locality.

This is not true at all as thieves can invade any area or locality. While you may feel that your neighbors will always help to keep watch, it is possible for them to keep an eye on your property. However, experienced robbers do not look like thieves at all so they may not raise any kind of suspicion. Additionally, though you may have purchased insurance, it may not replace important personal details of yours like confidential information, credit, and debit card details, SS numbers and so on. Such information are of immense value to any professional thief for that matter and is much more precious than a stereo system or watches that your insurer could replace.

Myth 2: A security system is relevant only for the affluent

For you, your property is as precious as that of anyone lesser, irrespective of the financial status. Wealthy or poor, every person has possessions to protect and safeguard. Most people are more worried about the security threat than the actual loss of their possessions. After all, it is natural for all to have a sense of being secure and safe.

Myth 3: A security system is very costly

It is perhaps one if the biggest myths associated with security systems. In reality, with the technological advancement, security systems are now being manufactured using components that are less expensive. Today, the market offers a range of systems catering to all types of budget, dome bring even less cheap than the cable bill you pay on a monthly basis. Additionally, when you take into account the discounts offered by some insurers when you install a security system, you are actually paying even less.

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Video Surveillance Technologies – strengths and weaknesses

Thanks to the video surveillance technologies that are available now and that are described in, organisations and governments are able to mitigate the issues caused by security threats to a certain extent together with the iris recognition system as well. Let us now look at the strengths and weaknesses of these technologies.

1. Analogue CCTV Technology

The strengths of the Analogue CCTV Technology are its robustness and its easy-to-install-and-maintain feature. Users will not face any compatibility issues between the DVRs and the cameras. Unlike the CMOS cameras, the cameras of the Analogue CCTV Technology perform better even in low light conditions. Users can get the technology installed at affordable costs.

The weaknesses of the technology are its image resolution is limited, 1 camera will be able to cover only a single traffic lane and the technology does not come with more number of advanced video applications and integrations. The quality, security and reliability of the wireless transmission of this technology is inferior to that of of many other IP technologies.

2. Advanced Analogue CCTV Technology

The strengths of the Advanced Analogue CCTV Technology are similar to those of the Analogue CCTC Technology but providers of this technology have made significant improvements to its features.

3. IP (Network) Technology

The strengths of the IP (Network) Technology are excellent clarity of the pictures thanks to its megapixel resolution, and its robust, interference-resistant and secure signal. Users can add cameras or if they want, they can remove and replace cameras, data-storage devices or the NVR. Users have options for data storage such as remote storage, redundant storage, etc. Users can easily maintain the system and upgrade the software and the firmware of the network devices or the cameras.

The main weakness of this technology is that the performance of its IP camera is inferior to those of analogue cameras. The system is not as robust as the analogue system. Those who choose this system must have good knowledge in the technology and computer networking. Otherwise, there may be issues like missing frames, latency and delays. The cost for setting up the system is high.

4. HD-SDI Technology

Strengths of the High Definition – Serial Digital Interface technology are the resolution of the videos may reach up to 2MP pixels and it is easy to set up, install and operate. It can easily be maintained also. Users will not face any compatibility issues.

The main weakness of this technology is transmission of its video signals may be affected by electrical noise or electromagnetic Interference.

5. HD Analogue CCTV Technologies (AHD, HD-CVI and HD-TVI)

The strengths are similar to those of analogue CCTV systems. But unlike the analogue systems, this technology transmits video, audio as well as serial data. The signals will not be affected by electromagnetic interferences. There will not be issues such as latency. delays, etc. Its low maintenance cost is another great feature.

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Innovative trends in ICT

What is ICT?

ICT is the abbreviation for Information and Communications Technology – the information technology that stresses on combination of communication software with middleware and enterprise software that enable users to store data and also access and transmit it as ease. With such open access, users can also manipulate data as per their choice. The convergence between audio-visual and telephone networks with computer networks is referred to as ICT. The concept of ICT is constantly evolving with new technological interventions. The phrase Information and Communications Technology (ICT) has been used by academic scholars since the 1980s.

Trends in ICT:

The ICT sector has seen relentless change ever since its inceptions and it infrastructure services have evolved as well to benefit consumers . Companies who deal in ICT are constantly facing the challenge to innovative to not only understand the change but also to give shape to evolving technologies. Many tech companies come up with a disruptive intervention in the technological sphere setting a whole new trend in the market.

Currently there are five technological trends that are shaping the ICT sector. These trends are creating new value for the customers as well as the industry. The trend are:

Cloud Computing: using smart technology like robots and autonomous machines is one the evolving foundations of the Networked Society that is all about spreading intelligence through cloud. Artificial intelligence, especially big data analytics, knowledge management and machine learning is helping a lot of progress in smart machines. Storing, computing and connecting systems are being shifted to a cloud platform that further enhances collaborations through robots and sensors.

Self-managed devices: evolving technology causes sensory data to merge with artificial intelligence techniques, this makes a large number of sensors to be merged and processed that in turn causes a system to have a higher-level view. It causes more accurate interactions. By combining a multitude of data from different sensors, a baseline for intelligent processing is created.

An enhanced communication experience beyond sound and sight: with the internet evolving, communication is going to evolve in leaps and bounds and it infrastructure services vastly improved. There shall be more interactions between human beings and machines in the coming years. Very soon 3D selfies shall be in vogue.

Reshaping of fundamental technologies: the fundamental technologies are being reshaped and revamped to evolve in a manner that gives a new dynamics to the technological world.

Internet of Things and data privacy: with large number of data being saved online, cybersecurity and data privacy is the need of the hour. But in ICT actual security controls, security analytics, and an adaptive security posture shall look into data protection.

To know more about trends in ICT, visit OR Apply now.

Criteria for Selecting an ERP System

While purchasing an erp software singapore , there are numerous factors to think of and several considerations to make. But where do you start from? What are the key criteria for selecting a good ERP system that should be known to your team and you prior to going ahead with purchasing one? It is imperative that you consider the various criteria before hoping ahead with your decision to purchase and deploy an ERP system across your business. Check out the following key considerations for guiding you while you try to decide on the most appropriate ERP system for your firm

Resources and budgets

ERP software is available at varying prices today. In fact, the most expensive system could be as high as 5 times the cheapest ERP software. Ever thought what you are planning to change could be the reason for such big price variations? The reason is that some businesses require certain advanced functionalities in the system that may shot the price of the software, On the other hand, there are other businesses where the criteria could be less complex and so they can opt for a reasonable prices ERP software, it is not always necessary that a more expensive ERP solution will be superior.

Objectives and goals of the company

One of the most important reasons to migrate to an ERP system to make sure that your corporate goals get the necessary support. Different organizations will have their own unique set of objectives. Here are some such instances:

The speed with respect to market goals: Is it possible to take your product to the market more quickly after complying with all the regulatory needs?

Efficiency goals: Can process and task redundancy be done away with so that multiple tasks are clubbed together and every element occurs only once?

Growth goals: Is it possible to double the size of a business with the available resources?

Future scalability and underlying technology

Once upon a time, the technology used by an Enterprise Resource Planning system was not a key consideration. It was the functionality of the software that played a dominating role while selecting a fresh system. If you are planning to change your existing ERP system, the cost includes not only the software price but also the cost if lost time, training and business disruption. When you select an ERP system, which uses a newer and more advanced technology, the software will enjoy longer longevity and will definitely be a better investment.

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Delivering on Brand Promise with Konverge Retail POS in Singapore

As a retailer, you have a brand promise that you want to deliver to your customers. You want to learn about them more, you want everyone to experience seamless transactions and have an inventory visibility that meets the required standards. This is not easy without technology that is easy to use. For this and much more such as fast processing of customer transactions, you should consider having a POS system.

The Benefits of the Konverge Retail Pos

There are a multitude of benefits that users of this system enjoy. Its an e-commerce integrated system that tracks inventories whether it is in a chain or a single store operation with a guarantee of inventory visibility. It becomes easier to handle real-time data, trace stock movement, handle promotions, multi-tier pricing and discounts as well as track refunds and returns that have been made in the past. No matter how complex the retail business requirements are, these retail pos is reliable and user-friendly.

The self service kiosk is one good example with a integrated function.

Better Inventory Management

Tracking inventory movements is not efficient if it is done manually. A staff may postpone the recording and end up forgetting. This does not happen with Konverge POS system with its inventory management system. It handles lots, batches, allocation and SKU numbers. By providing real-time reports, this system automates inventory count update. At the end of the day, it enhances inventory accuracy and reduces inventory turnover cycle.

No More Missed Order and Manual Errors

Missed orders and manual errors can be avoided when reliable software is in place. The profitability of a business is highly affected when such mistakes occur, but with technology advancements, these are mistakes that should not be happening today. The question is, how can you make this possible? With the POS, there is an automated end-to-end system that comes with the Konverge Pos Item Requisition module linking the head office with outlets. Every order that is made at an individual outlet is electronically transmitted to the order office. This saves the company a lot of time.

Promotes Business Growth

If a business is stagnant, there is no use in running it. One of the things that can slow the growth of a business is having staff focus on sorting out manual errors and administrative issues. A lot of time is wasted on such tasks which slows down growth and in turn affects revenue. With the POS , everyone in the company focuses on other important aspects of growing the business. It is the time saved by use of the system that improves staff capacity for the overall growth of the company.

Besides all the advantages of using this system, the beauty of it is you do not have to go through a complicated process. It is a user-friendly system that gives the customer the experience they are looking for. It might seem to be a simple system, but it handles complex requirements in a business. The market today is competitive, and this integrated system will help you stay abreast.

Top Emerging Trends in Enterprise Resource Planning

Today, many businesses have turned to using software to automate many aspects of their business. One such software is Enterprise Resource Planning, or known as ERP in short. However, how do you know what should be automated in your business? In this article, we will discuss more on what are the recent trends in ERP technologies and what is relevant for your kind of business.

But firstly, if you are looking for an ERP vendor, you should check out Hitachi ICT Infor ERP. Hitachi ICT offers a wide range of systems and has the expertise to support your system when you require it. You should check them out if you are looking for a software to automate your business processes efficiently and safely.


Next, we will discuss about the recent trends in ERP technologies.

1. Higher demand for ERP software on the cloud

Today, many organizations prefer that an ERP system should be delivered via the Cloud. This is because giving an ERP on the Cloud offers a host of benefits to the companies including saving storage solace and no risk of precious business data getting lost.

2. Mobile ERP

The immense popularity of mobile devices has led to many organizations willing to invest in those ERP solutions that can be easily accessed from different types of mobile devices such as smartphones and tablets.

3. Focus is now more to get profit from the installed ERP

The success of ERP, in General, is hardly debatable these days. But gone are the days when many businesses just implemented them blindly. Companies today have become extremely conscious about their Return on Investment from it.

4. Large companies are acquiring smaller businesses

There has been an increasing trend on bigger companies acquiring or merging with the smaller startup businesses. While there are several new players operating in the market, the big players are becoming more prominent.

5. Integration architecture is better

As the number of specialized ERP software has increased, there has been a shift in the focus of ERP consultants towards offering superior integration architecture to get more competent ERP systems.

6. ERP with specialized business intelligence is in demand

An increasing number of organizations want to focus on making more advanced forecasting and predictions by deploying an ERP system that features specialized business intelligence by doing so, there can be marked improvement in the decision-making processes, especially when the right ERP solution is in place.

7. Tiered ERP systems are emerging in a big way

Bigger companies have been focusing towards creating 2-tiered Enterprise Resource Planning solutions. While the lower tier is supposed to work for the various subsidiaries, the top tier is meant to work for a company’s headquarter.

8. Customer Relationship Management is getting greater prominence

Due to the high level of recession, a number of consumer-based businesses have demonstrated dismal performances. This has also led to the realization of these businesses how important their customer data is. Thus, a majority of purchases for the ERP systems have been a Customer Relationship Management solution. You may read more here:

In conclusion, knowing about ERP trends is essential if you want to find out what is best for your company and what it needs. Whether you are looking for something industry specific or operations specific, it is good to read up first to find out about your company’s requirements.

When And Why A Company Should Go For SAP Implementation?

SAP implementation is not an easy process at all. In order to implement it successfully, an organization needs to be patient and careful both. Typically, organizations go for it when they want to go for a change management from their current systems. There can be different forms of change management such as the expansion of existing business processes, acquisitions, mergers, and process re-engineering and new ERP or technology roll outs.

However, a key concern that pops up is when the introduction of SAP is so expensive and complicated, why do more and more organizations go for it?

While there is no debate over the fact that sap implementation is not a child’s play, it is a challenge worth accepting for the array of benefits offered by it. But prior to going for SAP implementation of software solutions, an organization should take out some time and find out the answers to the questions mentioned below.

* Does the business have a turnover of a million dollar that will support them purchase the SAP product and user licenses along with other requirements?

* Does the organization have easy access to skilled and experienced consultants who are experts in drafting a blueprint for SAP implementation?

* Is the company prepared for drastic changes in its business processes and are the various teams ready to accept the challenges?

* In case there is a failure after the implementation, is the organization ready to bear losses and take big risks?

* Is there a backup plan available with the company in case the primary design does not work out for whatever reasons?

When an organization gets replies for all these above questions, it can enjoy the innumerable benefits offered by SAP implementation in the business processes used on a daily basis. Organizations implement SAP to get the best out of their businesses a and to ensure that the efficiency of the manual and automated business processes involved in day-to- day operation is maximized,

There are three major priorities for the process of successful SAP implementation which are as follows.

* Processes- there should be proper sequencing and structuring of the key business processes so that they are capable of delivering the expected and desirable output. All the business processes should be efficient and inter-linked so that they are helpful in gaining bigger benefits.

* People- both the end-users as well as the professionals in the IT department who are closely involved with the process of implementation should be able to appreciate and understand the system or the updated business processes with great ease.

* Technology- There are activities like employee training, ensuring vendor and customer data security, bringing new dimensions to the business processes should be productive in such a manner that they enhance the efficiency of people as well as processes. When all the above three key components coordinate with one another, there is a high probability of the success of SAP implementation.

Should Small and Medium Enterprises go for Standardized or Customized ERP Solutions?

Often when small and medium enterprises (SMEs) go for ERP solutions they prefer for the erp software to be customized. There can be many reasons for this. The most important and prevalent among them is the question of how the staff will handle the new ERP system. If they will be comfortable with the new software or would they prefer some basic changes in the older one. Given this thought, employers ask SME vendors to customize their ERP offerings so that they can avoid staff-related implementation issues.

This problem can arise whether a company is going for ERP solutions for the very first time or are opting for them from a different vendor than before. The question here is, if customization should be preferred over standardization.

Why companies prefer customization?

SMEs evolve at a very fast pace. Everything, from their business processes to their manpower grows at an astounding pace which makes flexibility a very important factor for them. They need their processes to be scalable, and the same applies to the ERP solution that they want to be implemented. They feel that the ERP software should mirror the scalability and flexibility that their business has seen over the years.

Why standardization is a good option for them?

Although the SMEs need for flexible business ERP solutions makes sense, standardization makes for a better factor when it comes to implementation. The ERP solutions that you find today are based on years of industry expertise and best practices. As a result, these solutions have already covered all the challenges that an SME might face during implementation, thus offering a specific solution to every kind of possible issue that can be expected to arise.

How can the concern of staff retention be addressed?

Many SMEs also think that the implementation of standardized ERP software might lead to a decrease in employee morale and productivity. This can also lead to loss of employees. This is a valid concern and can be taken care of by using proper change management techniques. By making the shift from no/old ERP to a new ERP, seamless and comprehensible, with proper introduction and training, this problem can be easily taken care of.

If the employees receive proper training and are involved throughout the implementation process, then they start to feel like a part of the entire journey which helps to build an efficient eco-system.